PRIVACY POLICY
Who We Are
At Triscombe Farm Country Cottages, we are committed to maintaining the trust and confidence of our visitors to our web site. In this Privacy Policy we’ve provided lots of information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.
This Privacy Policy, in conjunction with our standard Terms and Conditions, sets out how we, Triscombe Farm, collect, store and process personal data about you when you use or interact with our website.
Types of data we collect
Website Cookies
Like most websites, we use cookies and information gathering techniques on our website in order to provide you with an enhanced user experience and also for us to gain a better understanding of how you use our site.
Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit www.allaboutcookies.org.
We also use Google analytics to track who is using our site. We only collect information only where necessary for the provision of our services to you.
You have control over what cookies to accept by changing the settings on your browser to either accept or reject all cookies, or notify you when a cookie is set. Further information can be found at: http://www.allaboutcookies.org/. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Google Analytics
When someone visits triscombefarm.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Learn more about Google Analytics and privacy
Learn more about Google’s Privacy Policy
WIFI
When you use our WIFI network at Triscombe Farm we may collect data about:
- a) your device;
- b) the volume of data which you use;
- c) the websites and applications which you access; and
- d) your usage by access time, frequency and location.
Mailing Lists
As part of the registration process for our e-newsletter, we may collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at triscombeholidays@gmail.com.
Third Parties
We will only disclose your data to the extent it is necessary to run our business. We will provide your personal data and information to the owners or operators of the rental accommodation software provider, SuperControl, and to HolidayRentPayments if you pay by card on our website.
Learn more about Supercontrol’s Privacy Policy
Learn more about holidayRentPayment’s Privacy Policy
If we buy or sell the business or any business assets we may disclose your personal data in order to effect the transaction.
We will also disclose your personal data where required by law or to enforce our own legal rights.
We use Mailchimp as a provider of email services in order to keep our customers up to date with website developments and industry news. The Mailchimp privacy policy can be found here: https://mailchimp.com/legal/privacy/
How we use your data
We collect information about you to complete the contract between us and process your booking and, if you agree, to email you occasional news and offers about our accommodation which may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. In processing your booking, we may send your details to, and also use information from SuperControl, a third-party booking system, and credit card companies. We comply with the Payment Card Industry Data Security Standard (PCI DSS), a payment industry standard, ensuring your information and payment are protected, and that we are a bona fide business and website. We also comply with our legal obligations with regard to keeping a register of guests and the General Data Protection Regulations.
Access to your personal information and your rights
You may request us to provide you with any personal information and data we hold about you. Provision of this information is subject to you providing us with appropriate evidence of your identity.
You also have the following rights with regards to your personal data:
- the right to have your information corrected
- the right to have your information removed
- the right to restrict processing of your information
- the right to object to processing of your information
- the right to receive your information in a portable format
- the right to complain to a supervisory authority
In the UK, the supervisory authority is the Information Commissioner’s Office (ICO).
Please visit: https://ico.org.uk/global/contact-us/
Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
Changes to our privacy notice
We keep our privacy notice under regular review and we will place any updates on this web page. This privacy notice was last updated on 8th July 2022.