Tel: +44 1643 851227 |triscombeholidays@gmail.com
Cancellation Policy 2021-03-21T23:58:21+00:00

Cancellation Policy

Triscombe Country Cottages – Cancellation Insurance Policy

Covid Refund Guarantee

In these uncertain times, it is reassuring to know that if you are unable to travel to take your holiday due to Government Public Health Measures for Covid-19 Pandemic you have the option of a full refund. If it is unlawful to travel or make use of the accommodation you booked, you may choose to:

  1. Transfer your booking to a later date free of any administration charges, subject to availability – you will have to pay any difference in price if the cost of the new booking is higher or be or be reimbursed the difference if the cost of the new booking is lower.
  2. Obtain a full refund of the amount already paid by you for the booking.

This refund guarantee covers lockdowns and tier restrictions, but does NOT cover you (or members of your party) for being unable to travel because you( or a member of your party) fall ill with Covid, or are required to quarantine or self isolate. These events can be covered by you taking out travel insurance. A number of bank travel insurance policies, as well as a number of single trip policies, include cover for illness with Covid and self-isolation (example links below) or you can look for suitable cover on comparison sites such as GoCompare. Please see our Cancellation Terms for further information.

We are not selling, promoting, endorsing or recommending any particular product and do not benefit financially from, nor have any formal relationship with any of these providers: Coverwise, Allianz Assistance, Trailfinders.

CANCELLATION POLICY

Cancellations must be immediately notified to us and confirmed in writing. The treatment of a cancellation will depend upon:

  1. The date the booking was made
  2. When the cancellation is made and
  3. The reason for the cancellation.

Your inability (or the inability of any, or all of your intended occupants) or disinclination to travel to and stay to and stay at your hired Cottage for any reason. This includes, but is not limited to illness (including Covid), a requirement or recommendation to self -isolate or quarantine, a call to duty, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown and delays with public transport. These remain at your own risk and do not give rise to a right to cancel or to receive a refund unless we re-let the property, other than according to the sliding scale below. You are strongly recommended to take out UK travel insurance to cover these eventualities. If you choose not to take out UK travel insurance then you accept responsibility for any loss that you may incur due to your cancellation.

Travel Insurance

It is the responsibility of the Lead Guest to acquire suitable travel insurance to cover their holiday, including Cancellation and Curtailment Protection Insurance.  We strongly recommend that you take out suitable insurance which will cover you for the possible cancellation of your UK holiday. There are several suitable options which include cover for COVID-related cancellation (see below), or you can look for suitable cover on comparison sites such as www.gocompare.com.  We are not selling, promoting, endorsing or recommending any particular product, and do not benefit financially or have any formal relationship with any of these providers.

https://www.coverwise.co.uk/Travel-Insurance/corona-virus.aspx

https://www.allianz-assistance.co.uk/travel-insurance/Covid-19-travel-insurance.html

https://www.trailfinders.com/insurance#/step1

Refunds

All refunds will be subject to deduction of a non-refundable administration fee of £75 to cover our costs and third party costs related to the cancellation and remarketing (these costs include our admin costs,  re-marketing costs, bank fees, accounting fees and agency fees or commission payments).

A cancellation charge will be made based on the number of days notification of cancellation given by the person making the booking to Triscombe Country Cottages, and whether the cottage is re-let for the period of the cancelled stay. Triscombe Country Cottages will apply the scale shown in the table below to determine the amount of the refund payable to you.  If the cottage is not re-let, this will be a percentage of the total cost of the holiday.  If the cottage is re-let, the amount refunded will be the rebooking value (which may be less than you paid) less the non-refundable administration fee of £75. For the purposes of this Condition, the total cost of the holiday shall include any extra items ordered by the Holidaymaker.

Part Cancellations – If any person(s) in your party needs to cancel, this will not affect the total cost of your booking.  In addition, no refunds are payable in the event that you cut short your stay.

Refunds for cancellations more than 6 weeks out will be made within 3 working days of the date of cancellation, which must be in writing (by email).  Refunds for cancellations made less than 6 weeks out will be made within 3 working days of the earlier of the rebooking date, or the start date of the holiday (as the refund amount will depend on the rebooking value).

Time from Cancellation to Arrival

Cottage not rebooked

Cottage rebooked

 

We Refund to you

We Refund to you

> 6 weeks

Deposit less £75

Deposit less £75

36-42 days

60% of total cost

Rebooking value less £75

29-35 days

50% of total cost

Rebooking value less £75

22-28 days

40% of total cost

Rebooking value less £75

15-21 days

30% of total cost

Rebooking value less £75

8-14 days

20% of total cost

Rebooking value less £75

0-7 days

10% of total cost

Rebooking value less £75

Cancellation by Us

If we (Triscombe Country Cottages) have to cancel your booking for any reason, including a Force Majeure event, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, you will be refunded in full.

(a) acts of God, flood, drought, earthquake or another natural disaster;

(b) epidemic or pandemic;

(c) terrorist attack, civil war, civil commotion or riots, war, the threat of or preparation for war, armed conflict, the imposition of sanctions, embargo, or breaking off of diplomatic relations;

(d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent;

(f) the collapse of buildings, fire, explosion or accident;

(g) any labour or trade dispute, strikes, industrial action or lockouts;

(h) non-performance by suppliers or contractors; and

(i) interruption or failure of utility service and the period of closure covers your booking

  • The 24-hour cooling-off period will begin once a booking request has been accepted by the owner, or a quote paid for. You will receive a confirmation email to let you know
  • The cooling-off period only applies to a stay that is 60 days or more away.
  • After 24 hours, the owner’s cancellation policy applies as normal.

Note: A stay that is 60 days or more away starts from when the booking request was accepted, or when the quote was paid for. Therefore, if a booking was confirmed on January 1, 60 days from this date would be March 1.

 

For example:

You submit a booking request at 11am on January 1. The holiday dates are in April, more than 60 days away, which means you are eligible for the cooling-off period.

At 11am on January 2 the booking request is accepted and you now have 24 hours to cancel at no cost. The 24 hours starts from 11am when the booking was confirmed.

At 11am on January 3, the cooling-off period is over and the rental’s cancellation policy applies.

If you decide to cancel at 10am on January 3, you would be within the cooling-off period and anything you’d already paid would be refunded in full.

E/EO 21/03/2021