This is where we will post our most recent updates relating to Triscombe Farm and the Coronavirus Pandemic. If there are any drastic changes, these will also be publicised on our home page, social media channels and via mailing list to those who have subscribed.
Tuesday 30th June 2020
Here are some additions to our previous post:
- The white goods have been delivered to provide fridge and freezer capacity in all accommodation.
- We are awaiting clarification of guidelines with regards to the use of our pool. If able to reopen the pool, use will be on a rota basis, based on the government guidelines of social distancing and the guidance about meeting of different households indoors.
- We have made adaptations within the games room and are waiting for confirmation that we can reopen it. If we are able to reopen it, to be Covid Secure there will only be table tennis available and guests will need to bring their own bats and balls.
- We have a conference call and demonstration next week with regard to insurance cover which will enable guests to cancel between 60-2 days prior to arrival. We will provide a further update next week once we know how this would also affect our pricing policy.
- We are completing our Risk Assessments in preparation for announcing our reopening date.
- Guidelines for how guests need to leave the accommodation on departure are being completed.
- How guests can access details of what is available by way of tourist attractions and places to eat during their stay, including how to book.
Sunday 28th June 2020
We hope that all of our followers, your family and friends are well. Below is a list of measures that are either now in place, are in progress or are under review for when we welcome guests back to Triscombe. These measures are all to minimise the risk of transmission, to maximise the safety of our guests and community, and to ensure we are a Covid-secure environment.
– fogging and dry steam cleaning during all changeovers.
– we have taken steps to improve provision of internet access for guests for leisure purposes as we are all more reliant on the internet. The internet will also allow guests to research guest attractions rather than using the information room.
– we have ensured there is enough freezer space in all accommodation as we appreciate that guests may feel safer eating out less. Details will be provided for each individual cottage.
– we have ensured that we have outdoor seating designated to each cottage so there are no shared tables between different family groups.
– we have updated conditions of booking, including compulsory to have a face covering per person such as face mask or scarf. Full list to be published in coming days.
– we have installed touch-free wall-mounted soap and sanitizer dispensers on entry to each cottage.
– we have invested in bedding so that our standard pillow now provided has been upgraded from our regular supplier to the same standard as that used in care homes and by the NHS. This is to the same specification as that advertised by the textile factory direct as being sold to the UN during the Ebola Crisis. Guests are welcome to bring their own pillows if they feel safer doing so but we would need to know prior to arrival.
– we have purchased upgraded mattress, duvet and pillow protectors so that we have enough to do a complete change of all across all cottages for every changeover.
– we have organised a pavement social distancing sign to remind guests that while on site, a 2 metre distance still applies. This is in the same colour scheme as our local council to support this message from our site into the local community and vice versa.
– we have improved guests’ welcome packs by sourcing an additional local food provider. Packaging for all items will be jars, bottles or wrapped.
– we have a pledge to guests to get them from their cottage to their home without needing to stop should they develop symptoms of COVID19. This is our peace of mind policy and includes complimentary packed food and drinks for the journey. This will also be outlined in our updated t&c’s.
– Due to the additional essential cleaning for changeovers, there is now an earlier check-out at 9am and later arrival time at 5pm, in line with major agencies.
– we have removed all non-essential items in cottages, such as books, board games, cushions and bed throws.
– we are installing hand sanitiser equipment on entry to all communal facilities.
– we are reviewing our washing and drying facility of clothes and its availability to guests.
– we are reviewing our website and how to provide all cottage information online for each booking at least 48 hours before arrival, including check in procedure.
– how to conduct contact-free check-in, reading of electricity meters and check-out.
– we are enquiring about third-party insurance cover for guests.
– we continuing to develop further facilities to enhance our guests experience while staying with us.
– the use of communal facilities, including swimming pool and games room.
– the welcome tea tray and cleaning products provided to guests as well as provision of toilet rolls.
– the provision of cots. Highchairs will still be provided free of charge.
– the provision of towels, bath mats, tea towels and oven gloves.
– whether we ask guests to being their own external pillow cases or supply these ourselves.
– the making of beds prior to arrival by our cleaning team or whether it is more covid-secure for this to be done by guests after arrival. We are in discussion with our local laundry service about the possibility of individual cottage packs being supplied individually wrapped. We appreciate some bookings may wish to bring their own external bedding.
– our refuge and recycling disposal system.
– the length of short breaks and arrival dates.
– our pricing tariff and policy.
– whether we open the tennis court in 2020 due to the extra maintenance required for other communal facilities and preparations being made for reopening.
If anyone has any thoughts on the points above, or about anything else relating to our self catering or bed and breakfast accommodation please let us know. We welcome all feedback.